Fully managed Payments Platform
The IF-RS Platform, fully managed by our in-house staff, empowers Sponsors and CROs to outsource the entire process and thus reduce the administrative burden on their internal organisation and effectively manage the payment process to investigators.
It unifies functionality from traditional core systems and new fintech capabilities, combined with clinical trial knowledge with deep financial insight and experience, into a seamless digital experience, drastically improving the execution of payments to Clinical Sites and Patients.
With ever growing compliance challenges, a desire to enhance digital presence and an ongoing need to contain costs, whilst focussing on their core competence in managing clinical trials, our clients are well advised to outsource the clinical trial payments process to IF-RS.
Key Platform Features
| Comprehensive Approval Processes | Purchasing & Supply Management |
| Invoicing | Multi-currency features |
| Financial Administration & VAT processing | Cash Management |
| Full Audit trails | Business Intelligence and real-time Reporting |
Full Site Contracts and Budgeting services
Furthermore, we are able to complete our Investigator Fee Reimbursement services with full site contract and budget negotiations, through our specialist partner Salvius Legal. Salvius Legal has extensive international industry experience in negotiating and executing all agreement types required to properly perform your clinical trial, with substantial knowledge on local and international customs, laws and regulations.
By incorporating our Payments Platform features into the legal and budget negotiations with the sites, an end-to-end services solution for site contracting and Investigator Fee Reimbursements is created. Proper management of your contract and budget negotiations, contract execution and Investigator Fee Reimbursement - as an integrated contract and payment management solution - shall contribute to optimization of your study timelines, avoid delays and improve the quality of your study process and end points.
Service Desk for Sites, CRO and Sponsor
The IF-RS Service Desk is cross-functional. Our team functions as a Single Point of Contact (SPOC) for all Investigator Payment related questions and offers an effective combination of broad customer service expertise and deep clinical research and administrative knowledge to deliver a valued customer experience.
Our Service Desk manages all requests and incidents, and can also handles general communication related to financial management with the Sites. They also function as a help desk related to usage of our platform features, questions about VAT or general administrative inquiries.
From a regular 9-to-5 to always-on service, we make sure your company is represented at is best.
Key Service Desk Features
| Act as Single Point of Contact for all functional departments | Approval of Clinical Activity, Invoicing, Payments |
| Address legal and budgeting questions | Support site staff in use of Site Portal features |
| Register SAE notifications |
We will devise a solution around your unique business and customer service goals. Regardless of the complexity of your operations, we will partner with you to find the right approach.